Below are just a few common questions we get asked regarding CBD Gold. However, if there is anything that has not been covered below, please do not hesitate to give us a ring or drop us an email.
What does CBD stand for?
Where does our CBD come from?
- Our CBD is extracted from hemp.
Does CBD Gold® have any THC in it?
- There is NO THC in any of our CBD Gold® CBD e liquid product range.
Is CBD psychoactive?
- NO CBD is non-psychoactive.
Can I add flavours to CBD Gold®?
- Yes, flavours are best added to CBD Gold® ‘Mixer’ CBD vape liquid.
What's the best way to store CBD Gold® hemp vape juice?
- In its protective case and ideally in a cool dark place.
The purchase of products from CBD Gold® is governed by these terms and conditions. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions.
These terms and conditions do not affect your statutory rights as a consumer.
Purchases by persons under the age of 18 are not permitted in the UK where CBD Gold® is registered. You must be eighteen (18) years of age, and possess a valid credit / debit card to purchase our products.
CBD Gold® will not sell our products to minors. CBD Gold® reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor.
Shipping, Availability, Refunds and Returns
Free postage & packaging for products are only available for those in the UK. Customers in European & International locations will incur additional shipping costs. Estimated shipping time for the UK is 3 - 5 working days. Returns are accepted within 14 days or purchase date. CBD Gold® is not responsible for additional postage costs incurred by a customer wanting to return a product unless CBD Gold® is at fault whereby CBD Gold® will cover the cost of return. CBD Gold® will not accept any returned items that have been opened or have a tampered security seal.
- Customers have 24 months warranty or less if the natural best before date is shorter.
Our policy is that we will not pass on any customer details we collect to any third party without your permission.
The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.
This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England to which CBD Gold® and the customer hereby submit.
To the extent allowed by the law, CBD Gold® shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances:
- for losses that were not foreseeable to both parties when the contract was made
- for losses that were not caused by any breach on the part of CBD Gold® or their suppliers for business losses and/or losses to non consumers.
We will not charge the customer before the goods are being shipped unless a credit account has been authorised by CBD Gold® in which case payment is due 14 days from date of invoicing. CBD Gold® reserves the right to withhold supplies and to suspend any further deliveries in the event that payment is overdue. We accept payment from the major credit and debit cards.
Prices quoted are in pounds sterling and are inclusive of VAT. Prices are subject to alteration by CBD Gold® without prior notice. Price amendments will only be made prior to contract. Duty and taxes will be charged at the rates prevailing at the time of despatch.
Cancellations (14 day return policy)
CBD Gold® reserves the right to cancel an order at any time prior to dispatch.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 14 days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
Non-personal information collected automatically – CBD Gold® is committed to the protection of the privacy of its web site visitors. Please note that we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third parties working on our behalf, but these statistics will include no personally identifying information.
Information we collect – in order to respond to your questions, fulfil your requests or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number. We may use this information to respond to your requests, or to contact you via mail, e-mail or phone to inform you of new products, services or promotions we may offer.
If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information required to process or fulfil your order and/or request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfil your requests or manage interactive customer programs.
You also hereby grant CBD Gold® the right to exchange any information provided by you between CBD Gold® affiliates for the purposes mentioned before.
In addition to the personal information that you may provide us, this Site may use technology that lets us collect certain technical information like your Internet protocol address, your computer’s operating system, your browser type, traffic patterns and the address of any referring web sites.